Legal Information

Terms of Service

Relo Network - Terms of Service for All Services

Our Services

Relo Network Services

  • 72-Hour Setup Audit: Area fit analysis, property shortlist, viewings itinerary, tenancy agreement review with written report and 60-min strategy call
  • Executive Relocation Packages: Comprehensive 7-30 day relocation services for executives and their families
  • Corporate Relocation Programs: End-to-end employee relocation solutions for businesses and HR teams
  • Partner Network Access: Connections to vetted service providers with written SLAs
  • Ongoing Concierge Support: Continuous assistance throughout your London settlement

Service Commitment

Relo Network is committed to delivering exceptional relocation services with transparency, professionalism, and attention to detail. All services are provided according to the specific package terms agreed upon booking.

Milestone Guarantees

We guarantee specific deliverables by agreed milestones. If we miss any milestone deadline, you receive a 10% service credit automatically applied to your account, cumulative across services.

Refunds & Cancellations

72-Hour Setup Audit - Cancellation Timeline

Before area analysis begins
Full refund available (typically within 2-4 hours of payment)
After analysis begins
Payment converted to account credit (valid 12 months)
After report delivery
Non-refundable; unused value may be credited at our discretion

Audit Credit Toward Full Service

The audit fee is fully credited toward our Executive Relocation packages if booked within 90 days of audit completion. Contact for pricing details.

Account Credit Terms

  • • Account credits are valid for 12 months from issue date
  • • Credits can be applied to any future Relo Network services
  • • Credits are non-transferable and cannot be exchanged for cash
  • • Unused credits expire after 12 months with no extensions

Service Commencement

Important Notice

By booking our Executive Intake Service, you expressly consent for us to begin services immediately after payment confirmation. This includes:

  • • Scheduling your strategy call within 24 hours
  • • Beginning preparation of your bespoke area shortlist
  • • Initiating partner matching for your requirements

This immediate service commencement may affect your statutory cooling-off rights under consumer protection regulations. By proceeding with payment, you acknowledge and agree to this arrangement.

Fair Usage Policy

Service Protection Measures

  • Refund Limit: Maximum of one full refund per customer per 12-month period
  • Brief Requirement: Completed intake brief required before call scheduling
  • Scheduling Policy: Reschedules within 24 hours of call time consume the slot (credit only)
  • Payment Terms: Unpaid booking holds are automatically cancelled after 24 hours

Service Integrity

These measures ensure fair access to our premium services for all clients and protect against abuse of our flexible booking and refund policies. Repeated refund requests or booking abuse may result in account restrictions.

Questions?

If you have questions about these terms or need assistance with your booking:

Phone: +44 20 3105 9566
Hours: Monday-Friday 8:00-20:00

Last updated: 5 June 2026

© 2024 Relo Network Ltd. All rights reserved. London, United Kingdom.